The first and the foremost thing in Social Media is to interact and build up a reputation. Sales will start to generate as you build stronger relationships. The most important thing is to be yourself and be orginal. There is no point in doing something because your competitors are doing the same. Now the biggest question comes up "Does social media have the ability to convert ?". The answer to the question is that social media converts as long as you are doing it in the right way and targetting the right audience. You should have heard about Roger Smith Hotel "The social media hotel". Their twitter account is RSHotel. They have really build up a strong online presence through twitter and now they are so famous that social media users are recommending them to their friends, family and relativies. This means that social media can play an effective role in viral marketing campaigns. If you need to make the maximum benefit out of Social Media then you should give importance to the following things :
1) Participate where your customers want you to participate. Be active, interactive and build a strong community and maintain the same.. Remember that your customers are your strength.
2) Plan your social networking and social media efforts so that customers are motivated and encouraged to bring others into the fold and make them engage with the existsing customers.
3) When planning new promotional campaigns, recognize other users who are more likely to listen to your point of view and act on your behalf.
4) Design your programs so that they are extremely easy for your existsing customers as well as the new prospective customers to share with their network of friends on the social platforms of their choice. Be with them throughout the journey.
5) Carry your long tail of cutsomers from one campaign to another. Provide them with additional customer value in return.
If you need further discussion about the above topic you may contact Cijo Abraham Mani,SMO Expert and Search Evangelist.









































